Privacy Policy

Iris Reiki by Elle Greer

Iris Reiki by Elle Greer is committed to respecting and protecting your privacy. This policy outlines how we collect, use, store, and manage your personal information in alignment with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

For more information on the Australian Privacy Principles, visit www.oaic.gov.au.

What Personal Information We Collect and Why

Personal information is any information that identifies you as an individual. The types of personal information we may collect include:

  • Your name

  • Address

  • Email address

  • Phone number

  • Relevant health information (where applicable)

We collect this information through bookings, email correspondence, website forms, phone calls, and in-person sessions. We also collect information through cookies and third-party tools related to website functionality.

Why We Collect This Information:

We collect your personal information primarily to:

  • Provide Reiki and energy healing services

  • Deliver course and workshop information

  • Send you updates, resources, or newsletters (you can opt-out anytime)

  • Respond to your enquiries

  • Maintain records for legal, administrative, and health service purposes

We may also use your information for closely related purposes you would reasonably expect, such as client care follow-ups.

Sensitive Information

Sensitive information (such as health details) is only collected where necessary for the services provided. This information is managed with the utmost care and only used:

  • For the purpose for which it was collected

  • For directly related secondary purposes

  • With your consent

  • Where required or authorised by law

Third Parties

Where practical, we collect your personal information directly from you. However, there may be occasions when we receive information from third parties (such as referrals or practitioners). In these cases, we will take reasonable steps to ensure you are aware of what has been shared with us.

Disclosure of Personal Information

We will only share your information when:

  • You have provided consent

  • Required by law

  • Necessary to protect your wellbeing or the wellbeing of others

Storage and Security

Your personal information is securely stored through trusted practice management software that complies with Australian privacy standards. We take all reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Client records are kept securely for a minimum of seven (7) years, as required by Australian legislation. When no longer required, records are safely destroyed or permanently de-identified.

Access to Your Information

You have the right to access, update, or correct the personal information we hold about you. To make a request, please contact us in writing at the email below. Identification may be required to protect your privacy.

We do not charge for access requests but may charge a small administration fee for providing printed copies.

Maintaining the Quality of Your Information

We strive to ensure your information is accurate and up to date. If your details change or you believe the information we hold is incorrect, please notify us so we can update our records.

Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

Complaints and Enquiries

If you have any questions, concerns, or complaints about how we manage your personal information, please contact: eg@ellengreer.com.au